Shipping policy

MYLA SHIPPING POLICY

Last updated: August 28, 2026

MYLA carefully inspects and securely packages every order before shipment.

Orders are shipped from our studio in the Republic of Korea.

1. SHIPPING FROM SOUTH KOREA

All MYLA orders are inspected and carefully packaged before shipment.

Orders may include ready-to-ship items or made-to-order items.

Please check the applicable product page for the estimated production and shipping schedule before placing your order.

2. DOMESTIC SHIPPING — SOUTH KOREA

Ready-to-ship items:

Orders are generally dispatched within 1–3 business days after payment is confirmed.

Made-to-order items:

Orders are generally dispatched within approximately 1–2 weeks after payment is confirmed. The estimated production period will be stated on the relevant product page.

After dispatch, domestic delivery generally takes approximately 1–3 business days.

Shipping fees are calculated separately at checkout unless otherwise stated.

A tracking number will be provided once the order has been shipped.

3. INTERNATIONAL SHIPPING

MYLA currently ships internationally to selected countries.

Ready-to-ship items:

Orders are generally dispatched within 1–3 business days after payment is confirmed.

Made-to-order items:

Orders are generally dispatched within approximately 1–2 weeks after payment is confirmed. The estimated production period will be stated on the relevant product page.

After dispatch, international delivery generally takes approximately 5–8 business days.

For made-to-order orders, MYLA aims to complete the entire fulfillment process, including production, dispatch, shipping, and final delivery to the customer, within 30 days from the date of order confirmation.

The 30-day period includes the entire process from order confirmation through production, dispatch, shipping, and final delivery to the customer.

MYLA will make reasonable efforts to complete the entire fulfillment process within this 30-day period.

However, the actual delivery date may be affected by customs clearance, carrier delays, public holidays, peak seasons, or other circumstances beyond MYLA's reasonable control.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

4. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

MYLA ships international orders on a DDU (Delivered Duty Unpaid) basis unless otherwise stated at checkout.

Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer and may be collected upon delivery.

Where available, estimated duties or taxes may be displayed at checkout for informational purposes only. Such estimates do not mean that duties or taxes are collected by MYLA at checkout and may differ from the final amount assessed by the relevant customs authority.

MYLA is not responsible for customs delays, additional import charges, or fees imposed by the destination country's customs authorities.

Customers are responsible for ensuring that the ordered products may legally be imported into their country.

5. SHIPPING ADDRESS

Please carefully check your shipping address, email address, and phone number before completing your order.

If an incorrect or incomplete address or contact information causes a delivery delay, return, re-shipment, or additional shipping cost, the customer may be responsible for the resulting costs, except where otherwise required by applicable law.

If you need to change your shipping information, please contact MYLA as soon as possible after placing your order.

Once an order has been dispatched, changes to the shipping address may not be possible.

6. SHIPPING DELAYS, DAMAGE & LOSS

If your order is delayed, damaged, or appears to be lost during transit, please contact MYLA as soon as reasonably possible at:

hello@mylajewelry.com

Please include your order number and relevant details regarding the issue.

MYLA will work with the shipping carrier to investigate the shipment and determine the appropriate resolution in accordance with applicable law and the carrier's policies.

If an item arrives damaged, please keep the original packaging and shipping materials, as they may be required for the carrier's investigation or claim process.

7. DELIVERY ESTIMATES

For ready-to-ship orders, dispatch generally occurs within 1–3 business days after payment is confirmed.

For made-to-order orders, MYLA aims to complete the entire fulfillment process, including production, dispatch, shipping, and final delivery to the customer, within 30 days from the date of order confirmation.

The 30-day period includes production, dispatch, shipping, and final delivery to the customer.

MYLA will make reasonable efforts to complete and deliver made-to-order orders within this 30-day period.

However, the actual delivery date may be affected by customs clearance, carrier delays, public holidays, peak seasons, or other circumstances beyond MYLA's reasonable control.

If an unexpected issue occurs, MYLA will make reasonable efforts to provide relevant information and assist with the shipment, subject to applicable law.

8. SHIPPING FEES

Applicable shipping fees will be displayed at checkout before payment is completed, unless otherwise stated.

Shipping fees may vary depending on the destination country, order size, shipping method, and other applicable factors.

For international orders, shipping fees do not necessarily include customs duties, import taxes, VAT, brokerage fees, or other destination-country charges unless explicitly stated at checkout.

9. CONTACT

If you have any questions regarding shipping or delivery, please contact us:

MYLA
Operated by Fairmode Studio (페어모드스튜디오)

Email: hello@mylajewelry.com

Website: mylajewelry.com