MYLA EXCHANGE & REFUND POLICY

Last updated: August 2026

EXCHANGE & REFUND POLICY

MYLA wants you to feel confident and comfortable with every purchase.

Please carefully review the following exchange and refund policy before placing your order.

This policy applies to purchases made through the MYLA online store and is subject to applicable consumer protection laws in the customer's country or place of residence.

1. RETURNS & REFUNDS

You may request a return or refund within 7 days of receiving your order, subject to the conditions set out below and applicable law.

If a product is defective, materially different from its description or advertisement, or incorrectly supplied by MYLA, your return, exchange, or refund rights will be handled in accordance with applicable laws.

Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

2. RETURN CONDITIONS

To be eligible for a return or exchange, the item must:

• Be unworn and unused.
• Be free from scratches, stains, deformation, or other damage.
• Remain in its original condition.
• Include all original packaging, certificates, and other items included with the purchase.

For hygiene, quality-control, and product integrity reasons, MYLA may not accept returns or exchanges for items that have been worn, used, altered, or damaged by the customer, except where otherwise required by applicable law.

3. RETURN REQUEST & PROCEDURE

If you wish to return or exchange an item, please contact MYLA Customer Service within the applicable return period.

Please provide:

• Your order number
• The reason for the return or exchange
• Photographs of the item, if requested by MYLA

Please do not ship the item before receiving return instructions from MYLA.

Returns sent without prior authorization may result in delays in processing.

4. RETURN & EXCHANGE SHIPPING COSTS

For returns due to a change of mind or a customer's preference, including a ring size exchange, the customer is responsible for the applicable return shipping costs, unless otherwise required by law.

For defective, incorrect, or damaged items caused by MYLA or during delivery, MYLA will cover the reasonable return shipping costs after the issue has been confirmed.

For international orders, customers may also be responsible for any applicable customs duties, import taxes, or other charges that are non-refundable under the applicable laws or policies of the destination country.

5. REFUND METHOD & TIMING

Once the returned item has been received and inspected, MYLA will process the approved refund within 3 business days.

Refunds will generally be issued to the original payment method used for the purchase.

The actual time required for the refund to appear in your account may vary depending on the payment provider, card issuer, bank, or payment processing company.

Shipping fees and other charges may be non-refundable where permitted by applicable law.

6. RING SIZE EXCHANGES

Please carefully check the ring size guide before placing your order.

MYLA rings are made with hot enamel and plated finishes, and the ring structure is not designed to be resized by cutting, stretching, or altering the band.

Physical resizing of MYLA rings is therefore not available.

If you have selected the wrong size, you may request an exchange for another available size within 7 days of receiving your order, subject to availability and the return conditions described in this policy.

Customers are responsible for the applicable return and reshipping costs for size exchanges, unless otherwise required by applicable law.

If the requested size is unavailable, MYLA may offer another available option or a refund, subject to the applicable return conditions.

7. NON-RETURNABLE OR RESTRICTED ITEMS

Returns or exchanges may be restricted when:

• The item has been worn or used.
• The item has scratches, stains, deformation, or other damage caused by the customer.
• The item has been modified, resized, altered, or repaired without MYLA's authorization.
• The enamel or plating has been damaged due to improper handling, impact, chemicals, or other customer-related causes.
• The original packaging, certificate, or included components are missing.
• The return request is made after the applicable return period.

These restrictions do not apply where the product is defective or incorrectly supplied due to MYLA's responsibility, subject to applicable law.

8. DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact MYLA Customer Service as soon as reasonably possible after receiving your order.

Please provide your order number and clear photographs showing the issue.

After reviewing the issue, MYLA will determine the appropriate resolution, which may include a replacement, exchange, repair, or refund in accordance with applicable law.

9. NATURAL GEMSTONE CHARACTERISTICS

Some MYLA pieces feature natural gemstones.

Because each natural gemstone is unique, variations may occur in:

• Color and tone
• Transparency
• Natural inclusions
• Surface characteristics
• Color distribution
• Patterns and internal characteristics

These variations are natural characteristics of genuine gemstones and are not considered manufacturing defects when they fall within the normal characteristics of the stone.

Product photographs may also show slight differences in color depending on lighting, photography conditions, and individual device displays.

10. ENAMEL & PLATING CHARACTERISTICS

MYLA pieces may feature hand-finished enamel and plated surfaces.

Minor variations in enamel color, surface texture, or finish may occur as a natural result of the finishing process.

Plated surfaces may gradually show signs of wear through normal use. Exposure to water, sweat, cosmetics, perfumes, chemicals, friction, or other external factors may accelerate wear of the plating or enamel finish.

Such normal wear and tear is not considered a product defect.

11. RING SIZE GUIDANCE

Please carefully review the ring size guide provided on each product page before placing your order.

Because MYLA rings cannot be physically resized after production, selecting the correct size before purchase is particularly important.

If you are unsure about your ring size, please contact MYLA Customer Service before placing your order. We will be happy to assist you with size selection.

12. CONTACT US

If you have any questions regarding returns, exchanges, refunds, or your order, please contact MYLA Customer Service:

MYLA
Email: hello@mylajewelry.com
Website: mylajewelry.com